Healthcare IT · Dental & Medical

HIPAA-ready IT, built around clinical uptime.

Managed IT, cybersecurity, and compliance support for dental offices and medical practices. Aligned with the HIPAA Security Rule, fluent in your EHR and imaging stack, and documented well enough to answer a breach-notification question with actual evidence.

Book a discovery call See our HIPAA posture

// Pick your practice

Dental and medical look different.
Pick which you are.

A dental office runs on imaging networks and practice management. A medical practice runs on EHR reliability and device segmentation. Both get HIPAA-aligned support; the details underneath diverge.

Imaging workflow that doesn't quit mid-exam.

Intraoral sensors, panoramic machines, and CBCT units don't forgive network instability. If the sensor drops connection during an exam, the patient waits, the hygienist reshoots, and your schedule slides for the rest of the day.

We segment your imaging network properly so sensors talk to acquisition workstations without being exposed to the open internet, harden the Windows machines running Dentrix or Eaglesoft, and back up imaging data with recovery testing that actually works when you need it.

Front desk, sterilization area, operatories, and imaging room all get access tuned to what they actually need — no more, no less.

EHR sessions that stay up, networks that stay segmented.

Modern EHRs are sensitive to latency, packet loss, and certificate issues. Epic, athenahealth, eClinicalWorks, and NextGen all have quirks that become patient-waiting problems when the network isn't tuned. We configure the environment against those quirks specifically.

Medical devices — vitals monitors, point-of-care analyzers, imaging — go on a separate VLAN with documented firewall rules. That protects the devices from the rest of the network and the rest of the network from the devices.

Breach-ready logging from day one. If an incident happens, you have the audit trail to scope notification obligations quickly instead of scrambling backward.

// HIPAA Security Rule

Three pillars. Actually implemented, not just checked.

The HIPAA Security Rule requires administrative, physical, and technical safeguards to protect electronic PHI. Here's what each pillar looks like in a practice we manage.

Pillar 01

Administrative safeguards

Written security policy
Workforce access management
Annual risk analysis
Security awareness training
Incident response plan
Business Associate Agreements
Contingency & recovery planning

Pillar 02

Physical safeguards

Workstation use policies
Device and media controls
Facility access monitoring
Encrypted portable devices
Disposal & reuse procedures
Server room access limits
Camera coverage guidance

III

Pillar 03

Technical safeguards

Unique user IDs
Role-based access controls
Audit log collection & review
Encryption at rest & in transit
Automatic session lockout
Multi-factor authentication
Emergency access procedures

// Clinical stakes

What downtime actually costs.

Healthcare IT isn't a back-office concern. When something goes down, patients reschedule, reimbursements slip, and regulators eventually want to know why.

Real numbers from the practices and incidents we work with, plus the industry averages for what breach events actually cost.

Every hour an EHR is down

Patients wait, providers shift to paper, reimbursement documentation slips downstream.

$7,900avg / hour lost

Per-record breach settlement

OCR settlements for HIPAA violations, averaged across recent enforcement actions against small practices.

$9,600per record affected

Patient appointments rescheduled

Practices hit with ransomware typically lose 2 to 5 days of productive clinical time.

2–5days typical

Threshold for HHS notification

Breaches affecting 500+ patients trigger HHS portal posting, media notification, and an investigation.

500patient records

// Network segmentation

Medical devices don't share a network with the guest WiFi.

Segmentation is one of the fastest wins in a healthcare environment. Imaging sensors, EHR workstations, payment terminals, admin computers, and guest WiFi all live on separate VLANs with firewall rules controlling what can talk to what.

This protects patient data from lateral movement if a device gets compromised, and protects clinical devices from random traffic on the guest network.

Patient data (EHR, PMS, PHI workstations)
Imaging & medical devices
Admin & front desk
Guest WiFi (fully isolated)

Questions practice administrators ask.

Real questions from office managers, practice administrators, and owners. If yours isn't here, it'll come up on the discovery call.

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Does HIPAA actually require us to have a managed IT provider?

HIPAA doesn't name specific vendors, but the Security Rule requires administrative, physical, and technical safeguards that most small practices cannot credibly maintain in-house. In practice, either a managed IT partner or dedicated internal IT staff is how practices meet these obligations defensibly. What regulators want to see is a documented environment and someone accountable for keeping the safeguards current.

Will you sign a Business Associate Agreement (BAA)?

Yes. A signed BAA is standard with every healthcare client before we touch any system that could access PHI. The BAA is included as part of the managed services agreement, not a separate paid add-on.

Do you support our practice management or EHR system?

Yes. For dental we actively support Dentrix, Eaglesoft, Open Dental, Dexis, Carestream, and Planmeca Romexis. For medical we support Epic, athenahealth, NextGen, eClinicalWorks, Kareo, DrChrono, and Practice Fusion. We also coordinate with your PMS or EHR vendor on your behalf when something breaks, so your front desk isn't on hold with vendor support while patients wait.

What happens if we have a ransomware incident?

Our agreement includes an incident response plan with defined steps: contain the spread, preserve logs, notify you within an hour, coordinate with your cyber insurance carrier, recover from offline immutable backups, and produce the documentation you need to make Breach Notification Rule decisions. Recovery target is measured in hours, not days.

Can you support a practice with multiple locations?

Yes. Multi-site practices get site-to-site VPN between offices, centralized EHR or PMS access, consolidated backups, unified security policies, and documentation covering the whole topology. Your practice administrator sees one environment instead of three, even if there are three physical locations.

How do you handle imaging sensors and medical devices?

Imaging sensors, CBCT units, vitals monitors, and other clinical devices go on a segmented VLAN so they can reach the systems they need (acquisition workstations, EHR) without being exposed to the rest of the network. We document the configuration, test the imaging workflow after any change, and coordinate with device vendors when firmware or driver updates are required.

What does a HIPAA risk analysis look like?

We conduct an annual risk analysis that inventories where PHI lives, who can access it, what threats apply, what safeguards are in place, and what gaps remain. The output is a written report you keep on file for auditors and a remediation plan we work through together over the following year. HIPAA doesn't require perfection; it requires ongoing documented effort.