Privacy Policy.

Information You Provide Directly. When you fill out a contact form, request a quote, schedule a service appointment, or otherwise communicate with us, we may collect the following information:

1. Name;
2. Email address;
3. Phone number;
4. Physical address;
5. Description of service needs; and
6. Any other information you voluntarily provide.

Information Collected Automatically. When you visit our Site, we automatically collect certain information through cookies and similar tracking technologies, including but not limited to:

1. IP address (anonymized);
2. Browser type and version;
3. Operating system;
4. Pages visited and time spent on each page;
5. Referring website or source; and
6. General geographic location (city/region level).

We use the information we collect for the following purposes:

1. To respond to your inquiries and service requests;
2. To provide computer repair, IT support, and cybersecurity services;
3. To schedule and manage appointments;
4. To send service-related communications;
5. To improve our Site and Services;
6. To analyze Site traffic and usage patterns; and
7. To comply with applicable legal obligations.

We may disclose your personal information in the following circumstances:

1. Service Providers. We may share information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, and email delivery;
2. Legal Requirements. We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency); and
3. Business Transfers. In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

1. Contact form submissions: Two (2) years after last communication;
2. Service records: Five (5) years for warranty and support purposes; and
3. Analytics data: Twenty-six (26) months (Google Analytics default setting).

Subject to applicable law, you may have the following rights regarding your personal information:

1. Right of Access. The right to request access to the personal information we hold about you;
2. Right of Rectification. The right to request correction of inaccurate or incomplete personal information;
3. Right of Erasure. The right to request deletion of your personal information, subject to certain exceptions; and
4. Right to Opt Out. The right to opt out of analytics tracking.

If you are a California resident, you have additional rights under the California Consumer Privacy Act ("CCPA"), as amended by the California Privacy Rights Act ("CPRA"), including:

1. The right to know what personal information we collect, use, and disclose;
2. The right to request deletion of your personal information;
3. The right to correct inaccurate personal information; and
4. The right to opt out of the sale or sharing of personal information.