// Plain-language summary
These are the standard terms that govern our Services. They cover how we handle repairs, payments, data, warranties, and the other basics. Nothing unusual here. If you have specific questions about a clause, call us at (262) 220-7884 and we'll walk through it with you.
01
Agreement to Terms
1.1
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and BadgerLayer ("Company," "we," "us," or "our") governing your use of our website located at badgerlayer.com (the "Site") and all computer repair, IT support, and cybersecurity services provided by the Company (collectively, the "Services").
1.2
By accessing our Site, scheduling a service appointment, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
1.3
If you do not agree with these Terms, you must not access the Site or use our Services.
02
Services Provided
2.1
BadgerLayer provides the following Services, subject to availability:
- Computer and laptop repair (hardware and software);
- Virus and malware removal;
- Data recovery and backup services;
- Hardware upgrades and replacements;
- IT support and troubleshooting;
- Network setup and configuration;
- Managed cybersecurity services; and
- Game console repair.
2.2
Services may be provided on-site at the Customer's location, remotely, or at a location designated by the Company, as mutually agreed upon.
2.3
The Company reserves the right to refuse service to any Customer for any reason at our sole discretion.
03
Service Estimates & Authorization
3.1
Prior to performing any repair work, the Company will provide the Customer with a diagnostic assessment and cost estimate when possible.
3.2
By authorizing the Company to proceed with repairs, the Customer agrees to pay the quoted price for the Services rendered.
3.3
If additional issues are discovered during the repair process that were not included in the original estimate, the Company will contact the Customer for authorization before proceeding with additional work.
3.4
Diagnostic fees, if applicable, will be disclosed prior to diagnosis and may be applied toward the total repair cost if the Customer proceeds with the repair.
04
Payment Terms
4.1
Payment for Services is due upon completion of the work unless otherwise agreed in writing.
4.2
We accept the following forms of payment: cash, credit cards, debit cards, and other payment methods as specified at the time of service.
4.3
For managed services or ongoing support agreements, payment terms will be specified in a separate service agreement.
4.4
The Company reserves the right to retain possession of Customer equipment until full payment has been received.
05
Data & Customer Property
5.1
Data Backup Responsibility. The Customer is solely responsible for backing up all data on their device(s) prior to submitting equipment for service. While the Company takes reasonable precautions to protect Customer data, we are not responsible for any data loss that may occur during the repair process.
5.2
Pre-Existing Conditions. The Company is not liable for any pre-existing hardware or software conditions, defects, or damage that existed prior to the commencement of Services.
5.3
Data Confidentiality. The Company will treat all Customer data as confidential and will not access, copy, or disclose Customer data except as necessary to perform the requested Services.
5.4
Abandoned Equipment. Equipment left with the Company for more than sixty (60) days after notification that Services are complete, without payment or retrieval, may be considered abandoned property and disposed of in accordance with applicable Wisconsin law.
06
Warranty & Guarantees
6.1
Service Warranty. The Company provides a thirty (30) day warranty on labor for completed repairs. If the same issue recurs within the warranty period, we will re-service the device at no additional labor cost.
6.2
Parts Warranty. Replacement parts are covered by the manufacturer's warranty, if any. The Company will assist Customers in processing warranty claims for defective parts when applicable.
6.3
Warranty Exclusions. The warranty does not cover:
- Damage caused by misuse, accidents, or unauthorized modifications;
- Issues unrelated to the original repair;
- Software issues caused by user-installed programs or malware acquired after service;
- Physical damage occurring after the device is returned to the Customer; and
- Devices with liquid damage or evidence of tampering.
6.4
No Guarantee of Repair. While we make every effort to repair Customer devices, certain devices may be unrepairable due to the extent of damage, age, or unavailability of parts. In such cases, diagnostic fees may still apply.
07
Limitation of Liability
7.1
To the maximum extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data, loss of profits, loss of business, or business interruption, arising out of or related to the Services provided.
7.2
The Company's total liability for any claim arising out of or related to these Terms or the Services shall not exceed the total amount paid by the Customer for the specific Service giving rise to the claim.
7.3
Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, the Company's liability shall be limited to the maximum extent permitted by law.
08
Disclaimer of Warranties
8.1
Except as expressly provided in Section 6, the Services are provided "as is" and "as available" without warranties of any kind, either express or implied.
8.2
The Company disclaims all implied warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
09
Indemnification
9.1
The Customer agrees to indemnify, defend, and hold harmless the Company and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
- The Customer's use of the Services;
- The Customer's violation of these Terms; or
- The Customer's violation of any rights of a third party.
10
Intellectual Property
10.1
All content on the Site, including but not limited to text, graphics, logos, images, and software, is the property of the Company or its licensors and is protected by copyright, trademark, and other intellectual property laws.
10.2
The Customer may not reproduce, distribute, modify, or create derivative works of any content on the Site without the prior written consent of the Company.
11
Governing Law & Dispute Resolution
11.1
These Terms shall be governed by and construed in accordance with the laws of the State of Wisconsin, without regard to its conflict of law principles.
11.2
Any dispute arising out of or relating to these Terms or the Services shall be resolved exclusively in the state or federal courts located in Wisconsin, and the parties hereby consent to the personal jurisdiction of such courts.
11.3
Prior to initiating any legal action, the parties agree to attempt to resolve any dispute through good-faith negotiation for a period of thirty (30) days.
12
Modifications to Terms
12.1
The Company reserves the right to modify these Terms at any time. Any changes will be effective immediately upon posting the updated Terms on the Site.
12.2
Your continued use of the Site or Services following the posting of changes constitutes your acceptance of such changes.
13
Severability
13.1
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
14
Entire Agreement
14.1
These Terms, together with the Privacy Policy and any other legal notices or agreements published by the Company on the Site, constitute the entire agreement between the Customer and the Company regarding the use of the Site and Services.
15
Contact Information
15.1
If you have any questions or concerns regarding these Terms, please contact us:
// Company & contact
BadgerLayer LLC
Address
261 S 4th Street
Whitewater, Wisconsin 53190
Whitewater, Wisconsin 53190
Phone
Website
badgerlayer.com